Privacy policy
CHILDREN'S POLICY
- Guests under 12 years of age are not allowed.
- This policy aims to ensure a calm and relaxing environment for all our visitors.
PET POLICY
- Only certified service animals are allowed.
- Official certification documentation must be presented at check-in.
- No recreational or companion pets are allowed.
PARKING
- The hotel offers free parking exclusively for guests during their stay.
- La Prometida Hotel is not responsible for theft, damage, or loss within the vehicle, including its contents.
VALUABLES AND LUGGAGE
- We recommend not leaving valuables unattended.
- We are not responsible for loss, damage, or theft of luggage or personal belongings.
- It is recommended that you purchase travel insurance.
VISITORS
- For security reasons, no one who is not registered as a guest is allowed in the rooms.
- Visitors may meet with guests only in common areas, after prior notification to reception.
CONDUCT AND RESPECT FOR THE ENVIRONMENT
- We ask our guests to behave respectfully toward others and hotel staff.
- The use of loudspeakers, loud music, or any other activity that disturbs the tranquility of the property is prohibited.
- Guests under 12 years of age are not allowed.
- This policy aims to ensure a calm and relaxing environment for all our visitors.
PET POLICY
- Only certified service animals are allowed.
- Official certification documentation must be presented at check-in.
- No recreational or companion pets are allowed.
PARKING
- The hotel offers free parking exclusively for guests during their stay.
- La Prometida Hotel is not responsible for theft, damage, or loss within the vehicle, including its contents.
VALUABLES AND LUGGAGE
- We recommend not leaving valuables unattended.
- We are not responsible for loss, damage, or theft of luggage or personal belongings.
- It is recommended that you purchase travel insurance.
VISITORS
- For security reasons, no one who is not registered as a guest is allowed in the rooms.
- Visitors may meet with guests only in common areas, after prior notification to reception.
CONDUCT AND RESPECT FOR THE ENVIRONMENT
- We ask our guests to behave respectfully toward others and hotel staff.
- The use of loudspeakers, loud music, or any other activity that disturbs the tranquility of the property is prohibited.