Terms and Conditions
Please read these terms and conditions carefully, as they govern your stay at La Prometida Hotel. By making a reservation through our website, email, or any other official channel, you agree to all the terms and conditions set forth below, without limitations or exceptions.
RATES
The rates published on our website are charged per room per night.
- Prices are expressed in US dollars.
- They do not include the 13% value-added tax (VAT).
- We reserve the right to change prices, conditions, and room features without prior notice.
RATE TYPES
We offer two types of rates:
- Non-Refundable Rate: Charged in full at the time of booking. No changes or refunds are allowed.
- Refundable Rate: Charged automatically 15 days before check-in. Free cancellation is possible up to 15 days before check-in.
CANCELLATION AND CHANGE POLICY
- Refundable rates may be canceled or modified without penalty up to 15 days prior to arrival.
- In the event of a change, the current rate difference will be applied if the new selected period has a different price than the original reservation.
- Non-refundable rates do not allow cancellation or change.
- In the event of a no-show or early departure, no refund will be issued, regardless of the rate type.
CHECK-IN / CHECK-OUT
- Check-in: from 2:00 p.m.
- Check-out: by 11:00 a.m.
- A valid passport or government-issued ID is required at check-in.
- Please check availability for late checkouts; additional fees may apply.
